Cookie Policy

Our site uses cookies to customise and improve our users experience. Below we explain what cookies are, how we use them and how you can control them.

What are cookies?

Cookies are small text files that are stored by your web browser (e.g. Internet Explorer, Chrome or Safari) on your computer or mobile phone. Websites are able to read and write these files, allowing them to store things such as user preferences. You can think of cookies as providing a “memory” for the website, enabling it to recognise a user and respond appropriately. Each web domain can only access cookies stored by that specific web domain, meaning that only our servers can access the cookies set by our website domain. Most web pages contain elements from third party web domains. So when you visit our website, your browser may receive cookies from several sources.

How will disabling cookies change my experience?

Whilst it is important to be aware of the privacy implications of cookies, disabling cookies will negatively impact your online experience by preventing logging in, notifications and customisation. Specifically on our website, location services, comments, polls and surveys will no longer be fully usable and your site performance will be less user friendly.

Types of cookies we use

We use the following types of cookies:

Session cookies


These cookies enable you to use our shopping cart and any billing services. They are also used to log into secure areas. These session cookies expire after a browser session so are not stored longer term.


These cookies count the number of visitors and to follow how visitors move around our website. They enable us to see how our website works and make improvements by ensuring that users easily find what they are looking for.

Persistent cookies

These cookies are used with your express permission (i.e. when you register with us and have your own login account).


These cookies are used to recognise you. They are stored on your device and used whenever you return to our website. This enables improved login and user experience, by greeting you by name and remembering your preferences which may include content that is personalised for you or settings you have selected (for example, your language or region).


These cookies are stored on a your device and allow the preferences or actions of the user of our site to be recorded, such as the pages you visit and/or the links you follow. This information is used to make our website and/or any advertising that we display on the site more relevant to your interests.


We may also share your ‘Preference/Targeting’ information with third parties for the purpose of improving your experience on our website.

First-party cookies

As referred to above, some cookies are set that are essential for the website and online services to operate efficiently. These cookies do not capture personally identifiable information (PII), and operate as follows:

  • Test – this cookie checks if your browser supports cookies;
  • Consent – this cookie requests and logs your consent (or not) to use cookies;
  • Visitor ID – this cookie identifies unique visitors as a numeric value;
  • Page ID – this cookie identifies the page you are visiting;
  • Session ID – this cookie identifies your website session;
  • Order – this cookie is required for your shopping basket.

How does our website use cookies?

A visit to a page on our website may generate the following types of cookie:

  • User feedback cookies
  • Site performance cookies
  • Anonymous analytics cookies
  • Social sharing cookies
  • Video players
  • Advertising cookies
  • Other third party cookies

User feedback cookies

If you submit a comment on our website we use a cookie to show you that your comment is under moderation. This cookie is used for one page load and then removed. Occasionally we may conduct polls on topics on our website. We use a third party web service to deliver our polls. When completing a survey on our website we may ask for contact information in order to request further information or deliver prizes. We will only contact you on other subjects if you check the corresponding consent fields.

Site performance cookies

A cookie is set by our network hardware to provide faster access times and more reliable sessions.

Anonymous analytics cookies

Web analytics software uses cookies to tell if you have visited the site before, determine how many unique users we have and how often they visit the site. These cookies cannot be used by us to identify individuals, they are used for aggregated statistics only. This allows us, for example, to tell which pages are the most popular and better optimise our content for the interests of all users. We use Google Analytics to provide our web analytics. Google have their own privacy policy with further information and an opt-out. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, please review Google’s policy at “How Google uses data when you use our partners’ sites or apps”.

Social sharing cookies

To allow site users to share content to or from social networks such as Facebook and Twitter we embed components provided by these third parties or build our own components which use their APIs. These third party companies have their own privacy policies, which we recommend you read, and also policies for publishers which we will comply with.

Video players

We may deliver several different types of video, including YouTube, to users of our website, some appear in the content of pages, whilst others may appear on the homepage or in categories. Some video components may display video adverts from third parties which operate similarly to display advertising but may use flash cookies rather than traditional cookies. All of the video components we present use cookies for analytics purposes, similar to web analytics. YouTube privacy policies were recently consolidated into a global Google privacy policy.

Advert delivery system

We may display an advert delivery system which uses one cookie to identify which adverts you have seen previously and another set of cookies which all work to deliver campaigns effectively over a certain timeframe.

Third party adverts

Many of the adverts and content you might see on our website are generated by third parties. Some of these third parties use their own anonymous cookies to track how many people have seen a particular ad, or to track how many people have seen it more than once. The companies that generate these cookies have their own privacy policies and we have no access to read or write these cookies. These third party advertising cookies may be used by those third parties to anonymously target advertising to you on other websites, based on your visit to our website.

Other third party cookies

Some components may include other third parties cookies rarely or as a one off. These components will often be included to complement content such as a live chat or timelines. When these components are supplied by third parties they may also set their own anonymous cookies, for the purposes of tracking the success of their application, or customising the application for you. Because of how cookies work, our website cannot access these cookies, nor can the third parties access the data in cookies used by our website. If any element is used frequently it will be added to this policy in more detail.

How do I turn cookies off?

It is possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. However, some aspects of our website will stop working or work less well if you do this. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser, or use the ‘Help’ option in your browser for more details. We do not recommend turning cookies off when visiting our website, as maps, venue proximities, directions, comments, polls and surveys will no longer be fully usable and your site performance will be less optimised. If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the UK’s Internet Advertising Bureau’s (IAB) consumer site. You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initiative. They also provide an opt-out for many advert networks.

Review of this Cookie Policy

We may update this cookie notice from time to time as we think necessary. The terms that apply to you are those posted here on our website on the day you first use or when you re-visit our website. If you have any questions regarding our cookie policy, please contact us at: